Kids on the Yard

Data Retention Policy

Detailed data retention schedules and practices for Kids on the Yard services

Last updated on 2026-03-19
Privacy

Data Retention Policy

Effective Date: 2026-03-19

Overview

This Data Retention Policy explains how long Kids on the Yard retains different types of data, the reasons for retention periods, and how data is securely disposed of when no longer needed.

We retain data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.


Data Retention Principles

Core Principles

  1. Purpose Limitation: Data retained only for specified, legitimate purposes
  2. Minimization: Retain minimum data necessary for each purpose
  3. Accuracy: Regularly review and update retained data
  4. Storage Limitation: Delete data when retention period expires
  5. Security: Protect retained data with appropriate safeguards

Legal Bases for Retention

We retain data based on:

  • Contractual Necessity: To provide and improve our services
  • Legal Compliance: To meet regulatory and legal requirements
  • Legitimate Interests: For business operations and improvements
  • Consent: Where you have consented to specific retention

Retention Schedules by Data Category

Account and Profile Data

Data TypeRetention PeriodBasis
Account credentialsDuration of account + 30 daysService provision
Profile informationDuration of account + 1 yearService history
Contact informationDuration of account + 3 yearsCommunication records
Account preferencesDuration of accountService customization
Parent/guardian infoDuration of child's account + 5 yearsLegal compliance

Educational and Service Data

Data TypeRetention PeriodBasis
Tutoring session records7 years after last sessionEducational records
Progress reports7 years after last sessionEducational continuity
Assessment results7 years after last sessionAcademic records
Learning plansDuration of service + 3 yearsService delivery
Session notes7 years after last sessionEducational records

Session Recordings (Video/Audio)

Session recordings are stored securely on AWS S3 with CloudFront delivery. Retention periods vary by recording category:

Recording CategoryRetention PeriodPurpose
Tutoring sessions (routine, no incident)3 yearsEducational continuity (Tier 1)
Sessions linked to incident or complaintAge 25 or 10 years, whichever longerIncident documentation (Tier 2)
Sessions linked to abuse allegation, mandated reporter, or law enforcementUntil student reaches age 40CA AB 218 alignment (Tier 3)
Sessions under legal holdIndefinite until counsel releasesLitigation hold (Tier 4)
Communications (email, SMS, chat)7 years defaultCommunications retention (Tier 5)
Assessment sessions2 yearsAcademic documentation
Consultation calls1 yearParent/guardian communication records
Training sessions1 yearStaff development records
Care team meetings1 yearStudent support coordination
Interview recordings6 monthsHiring process documentation
Internal meetings90 daysOperational records

Recording retention follows the tiered schedule above. The tier that applies to a given recording is determined at the time of any incident or by the routine retention rule by default.

Recording Access and Sharing:

  • Recordings are accessible only via time-limited, signed URLs
  • Shared recordings expire automatically (default: 24 hours)
  • Access is logged for security and compliance
  • Parents receive email notifications when recordings are shared

Financial and Billing Data

Data TypeRetention PeriodBasis
Payment records7 yearsTax/legal compliance
Invoices7 yearsFinancial records
Refund records7 yearsFinancial records
Payment method detailsUntil updated/removed + 90 daysService provision
Tax documents7 yearsIRS requirements

Communication Data

Data TypeRetention PeriodBasis
Email correspondence3 yearsCustomer service
Chat/messaging logs2 yearsSupport history
Phone call recordings7 yearsCommunications retention (Tier 5)
SMS messages2 yearsCommunication records
Support tickets3 years after resolutionService improvement

Technical and Usage Data

Data TypeRetention PeriodBasis
Website access logs90 daysSecurity/troubleshooting
Analytics data26 months (aggregated)Service improvement
Error logs90 daysTechnical support
Security logs1 yearSecurity monitoring
Cookie dataPer cookie policyFunctionality

Marketing and Consent Data

Data TypeRetention PeriodBasis
Marketing preferencesDuration of relationship + 2 yearsConsent management
Consent records7 years after consent expiresLegal compliance
Opt-out recordsIndefiniteHonor preferences
Survey responses3 yearsService improvement

Legal and Compliance Data

Data TypeRetention PeriodBasis
Contracts/agreements10 years after expirationLegal compliance
COPPA consent formsDuration + 5 yearsFTC compliance
Data subject requests3 yearsRegulatory compliance
Incident reports7 yearsLegal/insurance
Audit logs7 yearsCompliance verification

Special Categories

Children's Data (Under 13)

Enhanced protections for children's data:

  • Minimum data collection
  • Parental consent verification retained for 5 years
  • Data deleted within 30 days of consent withdrawal
  • Annual review of necessity for retention

Special Education (SPED) Records

Data TypeRetention PeriodBasis
IEP-related notes7 years after last serviceIDEA compliance
Behavioral data5 years after last serviceEducational records
ABA therapy records7 years after last serviceHealthcare records
Progress monitoring7 years after last serviceEducational continuity

Employee and Contractor Data

Data TypeRetention PeriodBasis
Background check recordsDuration of employment + 7 yearsLegal compliance
Training recordsDuration + 5 yearsCompliance verification
Performance recordsDuration + 3 yearsHR practices
Payroll records7 yearsTax compliance

Data Disposal Procedures

Electronic Data

  1. Identification: Identify data reaching end of retention period
  2. Review: Confirm no legal holds or exceptions apply
  3. Secure Deletion: Use approved secure deletion methods
  4. Verification: Verify successful deletion
  5. Documentation: Log deletion in audit trail

Secure Deletion Methods

  • Standard Data: Secure overwrite (3-pass minimum)
  • Sensitive Data: Cryptographic erasure or physical destruction
  • Backup Data: Included in deletion cycles
  • Cloud Data: Certified deletion from provider

Physical Records

  1. Collection: Gather physical records for destruction
  2. Secure Storage: Store securely until destruction
  3. Destruction: Cross-cut shredding or incineration
  4. Certification: Obtain destruction certificate
  5. Documentation: Log destruction in records

Exceptions to Retention Periods

Legal Holds

Data may be retained beyond standard periods when:

  • Subject to pending or anticipated litigation
  • Under regulatory investigation
  • Subject to legal preservation order
  • Required for ongoing legal proceedings

Regulatory Requirements

Extended retention when required by:

  • Court orders
  • Government investigations
  • Regulatory audits
  • Tax authority requests

User Requests

Extended retention when:

  • User requests data preservation
  • Data needed for ongoing dispute resolution
  • Consent given for longer retention

Your Rights

Access Your Data

Request a copy of data we retain about you:

  • Submit request via email or portal
  • Response within 30 days (45 for complex requests)
  • Provided in portable format upon request

Request Deletion

Request deletion of your data:

  • Subject to legal retention requirements
  • Processed within 30 days
  • Confirmation provided upon completion

Data Portability

Request data in portable format:

  • Common machine-readable format
  • Direct transfer to another service where feasible

Automated Retention Management

Systems and Processes

  • Automated Flagging: Data flagged when approaching retention end
  • Review Workflows: Human review for sensitive categories
  • Deletion Scheduling: Automated deletion queues
  • Audit Logging: All retention actions logged
  • Exception Handling: Legal holds automatically applied

Regular Reviews

Review TypeFrequency
Retention schedule reviewAnnual
Legal hold reviewQuarterly
Policy compliance auditAnnual
Deletion verificationMonthly

Contact Information

For data retention questions or requests:

Data Management Team Kids on the Yard Limitless Virtue LLC 9701 NE 2nd Ave, Suite #1069 Miami Shores, Florida 33138 U.S.A

ContactInformation
Data Requests[email protected]
Privacy Team[email protected]
General[email protected]
Phone+1 786-382-2000

Related Policies


This Data Retention Policy is subject to change. Material changes will be communicated via email or website notice.

Tags

data-retentionprivacydata-managementrecordscompliancegdprccpa

Need Help?

If you have questions about this policy or need assistance, please contact our support team.

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