SMS and Text Messaging Policy

Overview

Kids on the Yard uses SMS (Short Message Service) and text messaging to communicate with students, parents, guardians, educators, and other users regarding educational services, account activity, and essential operational updates.

This policy explains:

What types of messages we send
How consent works
How opt-out is handled
How your information is protected

Consent and Opt-In

By providing your mobile phone number to Kids on the Yard—whether through our website, forms, onboarding process, scheduling tools, or direct communication—you consent to receive SMS messages related to your relationship with us.

Consent applies to non-marketing, essential communications by default. Marketing messages require separate, explicit opt-in.

Message Types

1. Essential (Non-Marketing) Account Messages

These messages are necessary to provide our services and may include:

Tutoring session reminders and confirmations
Schedule changes or cancellations
Billing and payment notifications
Zoom or virtual meeting links
Security messages (e.g., one-time passcodes, verification codes)
Account or service-related alerts

These messages are not marketing and may continue even if you opt out of non-essential messages.

2. Non-Essential Operational Messages

These messages support service coordination but are not critical, such as:

Follow-ups from educational staff
Requests for additional account details
Service coordination or planning outreach

You may opt out of these messages at any time.

3. Marketing Messages (Opt-In Only)

Marketing messages are sent only with explicit consent and may include:

Promotions or special offers
New program announcements
Events or newsletters

You can opt out of marketing messages at any time without affecting essential communications.

Standard SMS Disclosure Used by Kids on the Yard

Some of our SMS messages may include language such as:

To help our educational agent introduce themselves, please reply with your full name, email, and any additional details you’d like to share.

This number is used for essential, non-marketing account notifications only (such as tutoring sessions, schedule changes, billing updates, Zoom links, and security codes).

Reply STOP or NO to opt out of non-essential messages. Essential account notices may still be sent. Msg & data rates may apply.

This disclosure is provided for transparency and clarity regarding how SMS communication is used.

Opt-Out Instructions

You may opt out of non-essential and marketing messages at any time by:

Replying STOP or NO to any SMS message
Contacting support at [email protected]
Updating preferences in your account dashboard (when available)

Important Note on Opt-Out

Opting out does not prevent delivery of essential account or security messages that are required to provide services or protect your account.

Message Frequency

Essential messages: As needed based on your services
Non-essential operational messages: Limited and situational
Marketing messages: No more than 4 per month (opt-in only)

Message and Data Rates

Standard message and data rates may apply according to your wireless carrier’s plan. Kids on the Yard is not responsible for carrier charges.

Supported Carriers

Our SMS services are supported by major U.S. carriers, including but not limited to:

Verizon
AT&T
T-Mobile
Other participating carriers

Carrier availability may vary.

Privacy and Data Protection

We do not sell or share mobile numbers for third-party marketing
SMS data is handled in accordance with our Privacy Policy
Messages may be logged or monitored for quality, compliance, security, and support purposes

Technical Requirements

To receive SMS messages, you must have:

A compatible mobile device with SMS capability
An active wireless service plan
A valid U.S. or Canadian phone number

Delivery Disclaimer

While we strive for reliable delivery:

Message delivery is not guaranteed
Delays or failures may occur due to carrier or network issues
Critical communications may also be delivered through alternative channels (email, dashboard notifications, or phone)

Age Requirements

SMS services are available to:

Users 18 years or older
Minors with verified parental or guardian consent
Parents or guardians of enrolled students

Legal Compliance

Kids on the Yard SMS services comply with applicable regulations and industry standards, including:

TCPA (Telephone Consumer Protection Act)
CAN-SPAM Act (where applicable)
State privacy and consumer protection laws
Wireless carrier and CTIA messaging guidelines

Data Retention and Security

Message Retention

Essential educational and account messages: retained as required for operational and legal purposes
Marketing messages: retained for compliance tracking
Opt-out records: retained indefinitely to honor user preferences

Security Measures

Secure storage of phone numbers and message logs
Access controls and internal audit logging
Staff training on privacy and communication compliance

Limitation of Liability

To the maximum extent permitted by law, Kids on the Yard is not liable for delays, delivery failures, or errors in SMS communications caused by carrier networks, third-party providers, or technical issues beyond our reasonable control.

Governing Law

This SMS policy is governed by the laws of the State of Florida, United States. Any disputes shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.

Contact Information

For SMS-related questions or concerns:

Communication Services Team Kids on the Yard (Limitless Virtue LLC) 9701 NE 2nd Ave, Suite #1069 Miami Shores, Florida 33138, U.S.A

Email: [email protected]
General: [email protected]
Legal: [email protected]
Phone: +1 786-382-2000

Artificial Intelligence in SMS Services

AI-Powered Features

Kids on the Yard may use AI in our SMS communications for:

Smart Scheduling: AI-assisted appointment scheduling and reminders
Response Assistance: AI-suggested responses for common queries
Message Optimization: AI-optimized message timing and delivery
Fraud Detection: AI-powered detection of suspicious messaging patterns

AI Transparency

When AI substantially generates message content:

Messages may include an AI disclosure indicator
You can request human-only communications
AI-generated responses are reviewed for accuracy

Human Oversight

All AI-generated messages are subject to human review
You can always request human assistance
Critical communications are human-verified

For complete AI transparency practices, see our AI Disclosure Policy.

Updates to This Policy

We may update this SMS policy from time to time. Material changes will be communicated via SMS, email, or posted on this page. Continued use of our SMS services constitutes acceptance of the updated policy.

SMS and Text Messaging